Privacy Policy
Effective Date: January 15, 2025
At Pizzaiolo, we care about your personal information. This policy explains what we collect, why we collect it, and what we do with it. We're based in Canada and follow Canadian privacy laws, including PIPEDA.
We know privacy matters. So we've written this in plain language. If something's unclear, reach out anytime.
What Information We Collect
When you interact with our website or programs, we gather certain types of information. Some you give us directly. Other bits come from how you use our site.
Information You Provide
- Name, email address, and phone number when you sign up or contact us
- Payment details when you register for a program
- Program preferences and dietary information related to sous-vide cooking
- Messages you send through our contact form
- Feedback or reviews you share about our programs
Information Collected Automatically
- IP address and approximate location
- Browser type and device information
- Pages you visit and how long you stay
- Links you click and actions you take
- Time and date of your visits
How We Use Your Information
Everything we collect serves a purpose. We don't gather data just to have it sitting around.
- To process your enrollment in sous-vide cooking programs and send you confirmation details
- To communicate about upcoming classes, schedule changes, or program updates
- To answer your questions and provide customer support
- To improve our website and make it easier to use
- To send occasional emails about new programs or cooking resources (you can opt out anytime)
- To comply with legal obligations and protect our rights
Marketing Communications: We'll only send you promotional emails if you've agreed to receive them. Every email includes an unsubscribe link. Click it once, and you're off the list within 48 hours.
Who We Share Your Information With
We don't sell your personal data. Period. But we do work with certain trusted partners to run our business.
| Partner Type | Purpose |
|---|---|
| Payment Processors | To handle credit card and payment transactions securely |
| Email Service Providers | To send program confirmations and newsletters |
| Analytics Tools | To understand how people use our website |
| Cloud Hosting Services | To store data securely and keep the site running |
These partners are bound by strict agreements. They can only use your data for the specific services they provide to us.
Legal Requirements
Sometimes we're legally required to share information. This happens when we receive valid court orders, subpoenas, or need to comply with Canadian law. We'll notify you if this occurs, unless prohibited by law.
Your Rights Under Canadian Law
Canadian privacy law gives you control over your personal information. Here's what you can do:
- Access: Request a copy of the personal data we hold about you
- Correction: Ask us to fix incorrect or incomplete information
- Deletion: Request that we delete your personal data (with some exceptions)
- Withdrawal: Stop receiving marketing emails or withdraw consent for data processing
- Complaint: File a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated
How to Exercise Your Rights: Send an email to support@pizzaiolo.best with your request. Include your name and the email address associated with your account. We'll respond within 30 days.
Some requests might require us to verify your identity first. That's just to protect your information from unauthorized access.
How We Protect Your Data
Security isn't perfect, but we take it seriously. Our systems use industry-standard protections:
- SSL encryption for all data transmitted between your browser and our servers
- Secure payment processing through PCI-compliant providers
- Regular security audits and vulnerability assessments
- Restricted access to personal data on a need-to-know basis
- Encrypted backups stored in secure Canadian data centers
Despite our precautions, no system is completely secure. If we experience a data breach that affects your information, we'll notify you promptly and explain what happened.
Data Retention
We keep your information for as long as needed to provide our services and comply with legal obligations.
Retention Periods
- Account information: Retained while your account is active, plus 2 years after closure
- Payment records: Kept for 7 years to meet tax and accounting requirements
- Marketing consent records: Maintained for 3 years after withdrawal
- Website analytics: Aggregated data kept indefinitely, individual session data deleted after 26 months
- Support correspondence: Kept for 3 years after resolution
Once the retention period expires, we securely delete or anonymize your data. Anonymized data can't be traced back to you and may be kept longer for statistical purposes.
Cookies and Tracking
Our website uses cookies. These are small files stored on your device that help the site function properly.
Types of Cookies We Use
- Essential Cookies: Required for basic site functionality like keeping you logged in
- Analytics Cookies: Help us understand how visitors use the site
- Preference Cookies: Remember your settings and choices
You can control cookies through your browser settings. Blocking essential cookies might affect how the site works, though. Most browsers let you choose which types of cookies to accept.
Third-Party Links
Our website might link to other sites. We're not responsible for their privacy practices. When you leave our site, you're subject to that website's privacy policy. Always check their policies before sharing personal information.
Children's Privacy
Our programs are designed for adults. We don't knowingly collect information from anyone under 16. If you're a parent and believe your child has provided us with personal data, contact us immediately. We'll delete it.
Changes to This Policy
Privacy laws change. Our business evolves. So this policy might need updates from time to time.
When we make significant changes, we'll post a notice on our website and update the effective date at the top. For major changes affecting your rights, we'll send an email to the address on file.
Continuing to use our services after changes go into effect means you accept the updated policy.
International Data Transfers
Your data is primarily stored on servers located in Canada. Some of our service providers operate globally, which means your information might be processed in other countries.
When we transfer data internationally, we make sure appropriate safeguards are in place. This includes using standard contractual clauses approved by Canadian authorities and working only with partners who meet strict data protection standards.
Questions or Concerns?
If you have questions about this privacy policy or how we handle your data, we're here to help.
You can also file a complaint with the Office of the Privacy Commissioner of Canada if you believe we've violated your privacy rights. Visit their website at priv.gc.ca for more information.